24/7 Recovery Triage
FDA-trackable SaaMD

No recovery call should
go unanswered.

Embertide watches every member around the clock, scores relapse risk from daily check-ins and peer-chat signals, and routes each spike to the right human — peer sponsor, sponsor group, or licensed counselor — inside the critical window. If no one engages, we hand them to a live 988 crisis-line specialist.

Request a pilotSee how triage flows
No triage gap between sponsors and 911/988Built for opioid, alcohol, polysubstance
Evidence base

Built on outcomes, not slogans.

80%+

Relapse-prediction accuracy

Opioid-use population, peer-reviewed

~30%

Plan-adherence lift

Mobile-first contingency management

24/7

Continuous coverage

No triage gap, no off-hours silence

How triage flows

Four steps, no silent hours.

Every member's day ends with a watched signal. A day of risk begins with the right human. The platform never stops in between — and never sleeps.

  1. 01

    Daily check-in

    Members answer a 90-second daily prompt — sleep, craving, mood, peer-chat tone. Voice and SMS also supported for low-bandwidth access.

  2. 02

    Relapse-risk score

    A validated model trained on opioid, alcohol, and polysubstance populations fuses check-ins, peer-chat signals, and historical episodes into a 0–100 risk surface.

  3. 03

    Right human, right now

    A spike routes to peer sponsor → sponsor group → telehealth counselor within seconds, ordered by member-clinician relationship and time-to-reach.

  4. 04

    988 if no one engages

    If the critical window elapses without human pickup, Embertide hands the member to a live 988 crisis-line specialist with full context attached.

Routing ecosystem

Layered on top of the networks you already trust.

Embertide is not a replacement. It is the always-on routing layer that connects peer recovery, licensed clinicians, treatment charts, and the crisis-line ecosystem into one continuous chain of care.

Peer
01

Sponsor networks

NA, AA, SMART Recovery, Refuse & Remand

Group
02

Sponsor-group rooms

Private cohorts with sponsor moderation

Clinical
03

Telehealth counselors

State-licensed, medication-assisted

Crisis
04

988 crisis line

Direct escalation with context envelope

Plans
05

Treatment-center EHRs

Adherence + escalation events back to chart

Payer
06

States + insurers

Medicaid + commercial, SaaMD-trackable

Need a credentials check, an EHR/HL7 bridge, or a sovereign-state Medicaid attestation? Pilots run through our compliance track — we'll start there.

Talk to compliance
Frequently asked

What teams ask before a pilot.

If your question isn't answered here, write us directly —embertide-2@polsia.app.

Start a pilot

If you run a recovery network, this is what closes the gap.

Write us with your cohort size, geography, and payer mix. We'll scope a 90-day pilot against your hardest-to-reach members within two weeks.

embertide-2@polsia.appMedicaid / state brief

What to send

  • · Member population size and risk mix
  • · Geography + regulatory context
  • · Existing sponsor / telehealth partners
  • · 90-day success metric you care about